FAQ

 

HOW CAN I CONTACT YOU?

For all general enquiries please email info@somerfieldswim.comPlease keep in mind we are located in Sydney, Australia so time differences may apply, but rest assured our support team will be in touch asap. We aim to respond within 24 hours. Our operating hours are Monday - Friday (Australian Eastern Standard Time). 

WHAT SIZE DOES THE MODEL WEAR?

You can find the model sizes and measurements are listed on each product page.

WHAT SIZE SHOULD I ORDER?

We highly suggest checking out our size guide and just answer a few questions to find your best fit instantly here. If you have any specific sizing or style questions, or are after personal and tailored sizing advice, please email info@somerfieldswim.com.

WHAT IF THE ITEM I WANT IS SOLD OUT?

If the item you are interested in is sold out, you can register for email notifications by clicking on ‘email me when available’ and we will be sure to notify you the minute it arrives. Any items in our sale section will not be restocked.

I JUST PLACED MY ORDER AND MADE A MISTAKE. CAN YOU UPDATE IT?

Please contact info@somerfieldswim.com and we will help you anyway we can, as long as you contact us before the item is despatched. Please remember during launch or sale periods we receive high volumes of emails, and can't always make changes to orders in time before they're shipped.

CAN I PURCHASE SOMERFIELD SWIM IN STORE?

Somerfield Swim is based exclusively online only at somerfieldswim.com and somerfieldswim.com.au. 

WHAT IS THE PURCHASE PRICE CURRENCY?

All prices found on somerfieldswim.com.au are listed in Australian dollars (AUD) and are inclusive of tax. 

HOW DO I PAY?

Somerfield Swim offers various payment options. We accept all major Credit/Debit cards, Paypal and Afterpay for selected countries. More information can be found at checkout. 

DO YOU SHIP INTERNATIONALLY?

We ship to most countries. If your country is not listed at checkout, please email info@somerfieldswim.com.

WHEN WILL MY ORDER ARRIVE?

All of our orders are processed Monday to Friday and are usually shipped with 24 hours of purchase. Orders are not processed on weekends (Sat/Sun) or Australian Public Holidays. You can refer to our shipping policy for further details on timeframes depending on your specific location, however most domestic orders are delivered within 1-4 business days.

HOW MUCH DOES DELIVERY COST?

Please see our shipping costs and time frames here. 

WHAT IS YOUR RETURNS POLICY?

Please find our full returns policy here.

SIZING CHART

Please find our size chart here.

CONTACT US

For all general enquiries please contact: info@somerfieldswim.com

For any returns related enquiries please contact: returns@somerfieldswim.com